A registered SmarTrip® card is required to apply for, change, or recertify benefits.
This application can be used for:
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Enrollment – if you are completely new to the MTBP or are seeking re-enrollment after being withdrawn.
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Re-certification – all MTBP participants are required to submit this application on an annual basis to continue participation. Failure to recertify by your specific deadline will result in benefit suspension and withdrawal from the program. Automatic reminders are sent to the participant’s email address on file (60) days prior to their particular recertification deadline.
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Change – fully-enrolled participants should submit this application to reflect changes in organization, commuting pattern, mass transit costs, place of residence, physical duty station address, etc.
NOTE: Changes in supervisor alone, do NOT require a change application. Instead, please update your supervisor's name and contact information on your next annual recertification application or change application due to a different reason; whichever comes first.
If you only want to update your SmarTrip® card number on file, please click “Link a New SmarTrip® Card” after selecting the “Apply” button above, instead of submitting a change application.
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Withdraw – this feature allows you to request withdrawal from the MTBP. Your withdrawal request will be processed on the first business day that follows the “Last Date of Commuting” that you cite on the application. Once officially withdrawn, an email confirmation will be sent with important reminders for customers with a recurring order from 3rd party providers, such as CommuterDirect.com.
Web-Based Application
Use the Web-based Application to apply for enrollment. Please note that all applicants (unless you are without a CAC) are required to use the web-based application.
This CAC (Common Access Card)-enabled, web-based system captures all required applicant data, automatically cross-checks Pentagon Reservation parking records, properly captures employee certifications, incorporates required ethics training, is auditable, and implements workflow reviews and approvals with supervisors and program reviewing officials. All applicants/participants with a CAC are required to use the web-based application. Those participants without a CAC must use paper applications via the DD form 2845. As per the application, processing time is approximately 30 days.
You will receive email notifications to let you know the status of your application. Please note that you and your supervisor must have a .mil, .gov, .org, or .edu email address. It is crucial that all requested information is accurate and complete. An incomplete application, or one that is in need of correction or clarification, could delay the approval and processing of your application. Please also make sure that your supervisor's CAC email address is the one that is reflected on your application.
See Withdraw from the MTBP for information regarding withdrawing from the program.
Note: There is no retroactive distribution, and annual recertification is required for all participants.
Paper Application
If you do not or will NOT have a CAC or do not have access to a CAC-enabled system, you may fill out the paper application. Processing time for the paper application may take more time than the electronic application.
If you meet the requirements to do so, download the paper application . Please include a copy of the back of your SmarTrip® card with your paper application. Please fax applications to 703-697-2144.
The paper application does not apply to those who will be issued a CAC or will gain CAC-enabled computer access in the near future.
New hires who will receive a CAC in the near future are required to use the web based application. You must wait to apply for your transit benefits until you receive your CAC and are able to utilize the web-based application. This ensures you comply with the OMB mandates and DOD policy regarding the mass transportation benefit program.
Please include a copy of the back of your SmarTrip® card with your paper application.
If you wish to withdraw from the program and do not have a CAC or access to a CAC-enabled system, you may use the paper application.
User Guides
If you have any additional questions, please email WHSNCRTransitbenefit@mail.mil.
* The "Allocate" step is only required if the transportation provider does not use SmarTrip® card readers.