Mass Transportation Benefit Program (MTBP)
Claim Your Mass Transportation Benefit Program (MTBP) Benefits
The monthly claim requirement is a mandatory internal control that verifies your continued eligibility and secures upcoming benefits delivery. You must submit a claim, the monthly request for your already-approved benefits, to receive transit benefits. Unused balances from prior months do not roll over into the next disbursement month. MTBP is a non-rollover benefits program. Claim submission usually takes only a few minutes from a CAC-enabled system.
- Requirement to Submit Claim: You are fully enrolled as a DoW MTBP National Capital Region (NCR) participant.
- The Deadline: Claims for next month's benefit must be made between the 1st and 15th of the current month. (Example: Claim between Oct 1–15 to receive November funds).
- The Golden Rule: Failure to submit a claim before the deadline results in the forfeiture of the next month's benefits. No Claim = No Benefits.
- Claim Limit: You CANNOT submit a claim for more days or funding than the levels established in your most recently approved application.
- Access Requirement: You will need access to a CAC-enabled DoD network computer.
How to Submit Your Monthly Claim
Step 1 – Submit a Monthly Claim
Claims are submitted at https://mtbp.whs.mil , a CAC-enabled portal (select your PIV authentication certificate). At this site, select the “Submit a Claim” button to go through the claim process.
Step 2 – Program Eligibility Verification
Read through this section and click “Next.”
Step 3 – Acknowledgements
Read through and click “Next” on the following screens:
- Privacy Act Statement
- Claim Eligibility Requirements
Step 4 – Claim Benefits
Select the month you are claiming, then click the “Next” button. Claim submissions may be made two months in advance if you will not have access to a DoD network computer during the claim period for that month.
Step 5 – Claim Certifications
Claim Certifications – Read and check each accompanying box.
Click “Next.”
Step 6 – Number of Commuting Days and Claim Amount
Enter the number of days you plan to commute and the amount you wish to claim. Click the “I agree” checkbox.
Click “Submit Claim.”
A claim submission screen will be displayed.
Benefits will be available on your SmarTrip® card the first of the following month. If you have set up a passenger allocation account within your SmarTrip® account, your designated benefits will be transferred out of your SmarTrip® account to your chosen transit provider. For more information regarding allocations, please see Allocate Your MTBP Benefits.
Failure to submit a claim or forget to submit a claim will result in skipping the month’s benefits. No Claim = No Benefits.
Spending Rules & Claims Guidance
When calculating your monthly claim, you must adhere to the following:
- Actual Commuting Days:: You may only claim funds for the actual days you anticipate commuting from your home to your permanent duty station.
- No Personal Travel:: Transit benefits are exclusively for home-to-work commuting. Do not use federal funds for weekend or personal travel.
Note: If recent enrollment or extenuating circumstances preclude meeting the established claim deadline, please contact the Program Office to request a review of commuting requirement exceptions.
Checking your Claim History
If you successfully submitted your monthly claim, your transit benefits will automatically load to your SmarTrip® account for the following month.