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Facilities Services Directorate

Facilities Services Directorate (FSD) provides comprehensive lifecycle facility management supporting the day-to-day working environment of nearly 64,000 employees of the Department in approximately 15 million square feet of facilities across the National Capital Region (NCR). The Facilities Services Directorate (FSD) supports a customer base of about 60,000 civilian and military personnel, including the Office of the Secretary of Defense, Joint Chiefs of Staff, Defense Agencies, and the military departments in the National Capital Region (NCR). FSD provides administrative and operational support to specified Department of Defense (DoD) activities; including space management, maintenance, repair and alteration of assigned buildings, parking, custodial services, transportation, landscape maintenance, trash and debris removal, building operations, construction management, property management, and other support services. Within this Directorate are a host of programs designed support all whom are working in the managed and leased building overseen by Washington Headquarters Services.


Engineering & Construction Management (ECM) Safeguarding DoD's real property investment through detailed master planning, engineering design and development, and efficient execution of major infrastructure construction projects to extend lifecycle of the facilities and provide new facilities to support changing and expanding mission. Engineering and Construction Management (ECM) is responsible for planning, design, and construction management services, and is comprised of the following FSD lines of business.

  • Engineering and Architecture Division (EAD) is responsible for National Capital Planning Commission, Commission of the Fine Arts, and Virginia State Historic Preservation Office liaison activities; master planning for facilities, utilities, and transportation; developing architectural and engineering studies; conducting design reviews, and completing selected engineering designs.
  • Projects Controls Division (PCD) is responsible for managing the DoD Headquarters MILCON program; developing FSD's annual PRMRF programming, planning, and budgeting construction program; FSD-wide Quality Assurance Technical program management; ECM business processes involving standardization, portfolio-wide project cost estimating, scheduling, construction quality assurance; and project progress tracking, reporting, and transition/closeout. PCD is also responsible for ECM's Construction-in-Progress (CIP) reporting mechanism that supports audit readiness.
  • Construction Management Division (CMD) is responsible for finalizing stakeholder requirements; managing and executing facility MILCON and Pentagon Reservation Maintenance Revolving Fund (PRMRF) repair by replacement and new construction projects located on the Pentagon Reservation and the Raven Rock Mountain Complex. These projects help improve the Pentagon community and enable customers and stakeholders to effectively execute their mission essential responsibilities.
  • Facilities Configuration Management Program (FCMP) is responsible for updating and maintaining accurate up-to-date Building Information Modeling (BIM) data, engineering drawings and related documentation, establishing a current WHS Master Record Drawing Repository (MRDR), and managing the project closeout Transition Management Program that ensures project documents are gathered and kept per records retention guidelines prior to release to the National Archives and Records Administration.

Mission Support (MS) Provides management of energy & environmental compliance, occupational safety & health services, and the fire & life safety program, as well as measures concerning transportation management and the mass transit benefit program,  FSD's financial info and performance metrics are also managed.


Business Integration Division (BID) Provides financial, public affairs, communications, strategic planning performance management and process improvement to the FSD Director and Deputy Director to:

  • Oversee the integration and standardization of FSD Business Practices and improve overall efficiency FSD.
  • Advise FSD Leaders on the business health of the organization to guide decision-making.
  • Track, facilitate and manage all FSD resources for FSD mission critical functions of the following FSD lines of business. Personnel Management, Financial Management, Acquisition Management, Real Property Management, Internal Work Process, Service Standards, Performance Analysis, Communications, Audit Readiness, Information Technology and Strategic Planning.

Directorate Management Division (DMD) Supports the WHS/FSD mission and vision by providing superior customer service to the divisions of FSD by reviewing, executing and providing oversight of personnel and workforce policies, establishing and meeting organizational goals,  and serving as a point of contact and information source in support of FSD with HRD.

  • Provides guidance to FSD leadership in the areas of physical security, workforce training, succession planning, payroll, and labor management and employee relations.
  • Leads FSD efforts to implement WHS Time to Hire (TTH) model across the Directorate.  Results over the past two years has been exceptional with FSD crossing the 500 mark for personnel onboard for the first time. FSD continues to leverage all the tools of the TTH model to maintain vacancies without hiring actions to below 1%.

Enterprise Performance Information Technology Management Division (EPITMD) performs the following key functions:

  • Provision of technical and analytical support for organizational performance management and improvement at the WHS Enterprise level. This includes developing and maintaining agency level performance management dashboards and other reporting and data collection tools; assisting WHS service providers with the definition and development of performance measures and metrics, and facilitating the collection of performance metric results. EPITMD supports WHS leadership and WHS service providers with collecting and reporting performance to enable decision making and improve services provided to WHS customers.
  • Provision of applications, tools and associated support to enable service providers to collect and report on customer and organizational feedback to improve the performance of the organization and to improve the services provided to their customers. EPITMD develops, maintains and manages the Interactive Customer Evaluation (ICE) application, which enables components across the Department of Defense to gather feedback from their customers via online comment cards. EPITMD also provides comprehensive survey services for WHS and associated organizations. These include questionnaire development, survey implementation and execution, results analysis and reporting.
  • EPITMD coordination between WHS leadership and stakeholders, and external IT services providers that support WHS. This includes conveying information about IT Service Provider operations, initiatives and issues to WHS leadership and stakeholders, monitoring projects, researching and escalating issues to IT service provider leadership.

Integrated Services Division (ISD) accomplishes the shared mission in supporting the DoD by providing a wide range of program initiatives, business services, and quality of work-life programs to enable WHS-supported customers at the Pentagon, Mark Center, Suffolk Building and other facilities across the National Capital Region (NCR). These following DoD services and programs include:

Business Services

Provides publishing and printing, paper, stationary, agency seals, flags, replica flags, safes, fax machines, etc.

Concessions Liaison

Provides support to the DoD Concessions Committee as the liaison between the committee and Facilities Services Directorate.

Conference Center

Provides management and scheduling of conference rooms at the Pentagon Conference Center (PCC) for official DoD-sponsored meetings.

Corridor Display Program

Provides oversight and approval for all corridor displays by establishing and maintaining standards and criteria for exhibits, artwork, and signs in the Pentagon and on the Pentagon Reservation.

Courier Service

Provides daily delivery and pickup services of mail, magazines, and small packages to OSD/WHS Directorates in the Pentagon, Mark Center and leased facilities throughout the NCR. This service tracks custody of all collections and deliveries of mail and parcels electronically.

Fleet Management

Provides comprehensive fleet operational support for the Washington Headquarters Services (WHS) at the Pentagon, Mark Center, and DoD-Leased Facilities. Manages non-tactical vehicle transportation services and requirements for official businesses, to include senior executive travel and tax benefit reporting.

Foreign Gifts

Manages gifts received from foreign and domestic entities through its lifecycle; acceptance, appraisal, disposition determination and final disposition

Digital Signage

Provides high impact digital signage for tenants within DoD facilities and a platform for the Computer Emergency Notification System (CENS) to disseminate emergency messages.

Mass Transportation Benefits

Mass Transportation Benefits are available to eligible employees and military service members in the NCR. Participating employees in the National Capital Region (NCR) receive "transit passes" in amounts equal to their personal commuting costs, not to exceed $270 per month (parking costs not included). To receive this benefit, employees must relinquish any federally subsidized parking permit, and may not be listed as part of a DoD carpool for purposes of qualifying for a parking pass.

Mass Transportation Benefit Program (MTBP) website (CAC-enabled link)

Nursing Mothers Program

Provides private and secure rooms for nursing mothers in the Pentagon, Mark Center and WHS-managed facilities within the National Capital Region.

Parking Services

The Parking Management Office (PMO) administers and manages the Pentagon Reservation parking program. It facilitates and coordinates parking requests for all visitors, internal customers and external agencies requiring access to parking services at the Pentagon, Mark Center and Suffolk building. The PMO works in tandem with Transportation, PBMO, PFPA, Special Event Office, and ECM to mitigate disruption of our ability to park our customers. PMO is located in Room 2D1039, Pentagon Concourse adjacent to the Pentagon Federal Credit Union.


WHS Centralized Online Subscriptions, Annual Subscriptions (Non-centralized), Print Subscriptions (Newspapers, Magazines, Books and Reports).

Transportation Management Services

Provides comprehensive transportation management services to the Pentagon, Mark Center, and Suffolk Building. Establishes, coordinates, facilitates, and implements transportation requirements with stakeholders through effective strategic planning, operational support, emergency and fleet management. Also provides managerial and operational oversight of multi-modal systems that operate and support DoD customers' transportation and commuting needs. Providing a timely proactive communication outreach, education and information sharing to meet the daily needs of Pentagon employees.

Transportation Management Program (CAC-enabled link)

Welfare & Recreation Association (WRA)

Participates as a board member, votes on operating budget, financial reports and policy changes. Distributes WRA benefit cards to OSD and WHS employees, and approves requests for replacement cards.


Standards & Compliance Division (SCD) Provides environmental, safety, and fire prevention services for WHS-managed properties and enforces building code standards for facilities within the Pentagon Reservation and the NCR.  This mission is accomplished through the efforts of a highly trained and dedicated staff working in partnership with building occupants and DoD components residing at the Pentagon, Mark Center, and Leased Facilities.SCD develops and implements policies for the safety and sustainability of facility tenants and operations through its three branches and outreach programs:

  • Environmental, Sustainability, and Energy Branch (ESEB): manages environmental compliance, sustainability, and energy programs at WHS-managed properties in the NCR.  Through its efforts, ESEB strives to ensure sustainable facilities in compliance with relevant laws and mandates.  Key services include: Stormwater management, Hazardous waste reduction and management, Implementing DoD's Strategic Sustainability Performance Plan, Solid waste diversion, Energy management. 
  • Occupational Safety and Health Branch (OSHB): OSHB works to prevent occupational injuries and illnesses through timely hazard identification, facilitating resourceful and relevant hazard abatement, and providing reliable and responsive communication. Key services include: Indoor environmental quality assessments, Chemical/physical hazards assessments and quantification, Food service sanitation, Safety and health training, Hazard control and evaluation.  
  • Office of the Pentagon Fire Marshal (OPFM): OPFM protects lives and property and minimizes business/mission interruption through a variety of services that foster a fire safe environment.  Key services include ,Evacuation route mapping, Evacuation training and fire drills, Fire/life safety inspection, Fire extinguisher training, Code compliance plan review, Building code development and enforcement 
  • The WHS Facility Accessibility Task Force (FATF): is an SCD outreach program co-chaired by FSD and the Office for Diversity, Equity, and Inclusion (ODEI), which provides an avenue for individuals with disabilities to engage with facility management.  The FATF ensures that buildings owned and operated by WHS comply with accessibility requirements. 

Operations (OPS) Provides building and utilities management, custodial services, maintenance/repair services, and project deliverer for the Pentagon, Mark Center, and Leased Space throughout the NCR.  Manages lease administration, to include rent management and leased space reductions, space planning services and real property asset management.


Federal Facilities Division (FFD) Consists of a Directors office, four branches and Emergency Services. Our Branches are, Alterations Work Group (AWG), Pentagon Building Management Office (PBMO), Property Management Branch (PMB) which also includes Defense Post Office (DPO) and Pentagon Heating & Refrigeration Plan PHRP).  These branches are responsible for providing the operations, maintenance and customer services for all facilities within the Washington Headquarters Service (WHS) real estate portfolio.

Leased Facilities Division: ( LFD) Is responsible for seeing that the DOD employees who are assigned space in a leased building and the Mark Center receive the services they are entitled.  Generally these services are related to ensuring a productive work environment.  They include the conference center management, maintenance, utilities, custodial services, repairs, and reimbursable services appropriate to the productive occupancy of their space.  To report the need for a service, repair or request reimbursable alterations please call 571-372-0565. 

Space Portfolio Management Division (SPMD) Is dedicated to providing professional consultation and services to support the evolving DoD Mission by effectively acquiring and managing a portfolio of space and real property assets that meet customer needs.  To meet this goal, SPMD personnel provide project management for managing OSD office alterations and reconfiguration, space acquisition services through GSA and USACE contracting office, and rent billing for over 16 million square feet of office, warehouse, and special use space.