Over a series of strategic offsites taking a critical look at the way Washington Headquarters Services (WHS) does business, the WHS Fiscal Year (FY) 2019-2023 Business Plan is now complete. Directorates are already actively engaged in developing action plans to implement its objectives.
The Plan is focused on three key tenats; People, Mission Partners, and Solutions. With the aim to drive WHS towards a customer centric focus, it also improves efficiency through innovation and improved processes. It looks to achieve these organizational goals through accountability and measureable action plans.
The Plan and its objectives are in direct support of the 2018 National Defense Strategy’s initiative for the Department of Defense (DoD) to “Reform the Department for Greater Performance and Affordability.” Ultimately, the Business Plan seeks to deliver performance at the speed of relevance in support of our mission partners. “Whether its people, security, facilities, contracts or other transactional WHS services, the focus remains top tier performance;” noted Ms. Barbara Westgate, WHS Director.
FY19 NDAA Study
Concurrent to launching the business plan, the John S. McCain National Defense Authorization Act for Fiscal Year 2019 directed
the DoD Chief Management Officer to review the efficiency and effectiveness of all Defense Agencies and Field Activities. The review, which began October 3rd, is being led by the business improvement consulting firm of McKinsey & Company.
Over the next few months, the McKinsey team will be working side-by-side with WHS leaders to: Identify needed reforms to establish stronger shared services; Accurately portray WHS’s history, workload, core competences and recent improvements; Assess WHS’s capacity to take on additional missions when WHS is best in class; and Identify opportunities to improve responsiveness, quality, and efficiency.
Much like the WHS Business Plan, the congressionally mandated review will work to further align WHS and other agencies and activities to the FY19 National Defense Strategy and the Departments’ future success.