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People Services

WHS is committed to support the mission of DoD, and its offices and agencies. This commitment drives various administrative, human resources, and personal support initiatives administered by WHS, in support of the diverse DoD team of more than 64,000 military, civilian, and contractor personnel.

To learn more about a specific service, including contact information, authorized CAC holders should visit the WHS Customer Resources and Employee Intranet pages.

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Service Listing

Benefits and Work/Life Balance

WHS contributes to employee well-being through benefits supporting effective work/life balance, such as:

  • Mass Transportation Benefit Program — WHS administers the DoD National Capital Region Mass Transportation Benefit Program (MTBP). The MTBP is a transportation benefit provided to eligible DoD employees and military service members who take mass transportation for their commute between home and work.
  • Nursing Mothers Program — WHS administers the Pentagon/Mark Center Nursing Mothers Program in partnership with the Pentagon Fit to Win Wellness Program. The Nursing Mothers Program is available without charge to all women working at the Pentagon and Mark Center, as well as women visiting those facilities. The program offers breastfeeding support through provision of a private and sanitary place to express and store milk. The rooms (seven at the Pentagon and two at the Mark Center) contain hospital-grade breast pumps, a refrigerator, a sink, and storage hooks/shelves, and log more than 2,000 visits per month.
  • Pentagon Child Care Advocacy Center — WHS distributes information to staff parents related to identifying local licensed child care facilities in the National Capital Region. Links to information are provided to help parents research licensing requirements in the District of Columbia, Maryland and Virginia.
Community Outreach
  • Partnership in Education Program — The WHS Office of Equal Employment Opportunity and Diversity (EEOD) administers the OSD Partnership in Education Program. WHS assists in coordinating between classrooms at John Tyler Elementary School and organizations within WHS-serviced components. DoD and WHS employees volunteer as tutors, speak at special programs, make Thanksgiving donations, and judge science projects. During Public Service Recognition Week, selected students participate in the "Spirit of Service" Shadow Day, visiting the Pentagon to learn about the importance of public service.
  • Voluntary Campaign Management Office — WHS manages the annual DoD National Capital Area and Overseas Combined Federal Campaigns, all Special Emergency/Disaster Relief Fundraising for DoD when directed by the White House and Office of Personnel Management, and other voluntary campaigns in the DoD.
Employment Verification
  • The Department of Defense's current employees (civilian and military) and former employees (retired military, retired civilians and separated)can use the Defense Civilian Personnel Advisory Service page,, to obtain employment or salary verification information.
  • Lenders, Social Service Agency Representatives, Landlords, and any other third party MUST work through the employee to obtain employment and/or salary verification information.


Equal Employment Opportunity and Diversity
  • EEO Alternative Dispute Resolution (ADR) Process — WHS supports Equal Employment Opportunity, offering an alternative resolution process to assist parties at dispute in achieving timely informal resolution at the lowest level possible within the organization, and in an atmosphere under their joint control. The WHS Alternative Dispute Resolution (ADR) initiative provides proactive voluntary, neutral and confidential facilitation services to all within the WHS Community, to enhance collaboration, communication, and coordination.
  • EEO Complaint Processing — WHS supports Equal Employment Opportunity, processing discrimination issues within Agencies and Field Activities serviced by WHS. Individuals who believe they have been subject to discrimination, or retaliation for participating in the EEO process, should contact WHS at (571) 372-0832 within 45 calendar days of the date the alleged discriminatory act occurred or within 45 calendar days of the effective date of an alleged discriminatory personnel action.  For more information, visit the Complaints page.
Outreach and Special Employment Programs

WHS provides resources for individuals interested in a career with the Office of the Secretary of Defense, Defense Field Activities and WHS, including information concerning employment programs for students, recent graduates, veterans, and individuals with disabilities. People who are interested should go to the Careers with WHS page.

Performance, Incentives, and Awards
  • Civilian Honorary Awards and Incentives — WHS administers an honorary and incentive awards program to recognize employees for above-standard performance, achieved through suggestions, inventions, superior accomplishments, or other personal efforts that contribute to the efficiency, economy, or other improvement of Government operations.  For more information, authorized CAC holders may visit the Awards page.
  • Joint Military Awards and Decorations — WHS manages the OSD Defense/Joint Awards program recognizing the accomplishments of military service members assigned to joint positions in organizations within the Office of the Secretary of Defense, Defense Agencies and Field Activities.  For more information, authorized CAC holders may visit the Awards page.
Personnel Security and Adjudication Process

WHS processes employment/personnel security nominations for sensitive and non-sensitive positions. WHS reciprocates existing clearances with other Federal agencies, issues interim clearances, and initiates personnel security investigations with the Office of Personnel Management.  For additional information, authorized CAC holders may visit the Personnel Security Operations page.

Reasonable Accommodations

The Reasonable Accommodation program falls under the Washington Headquarters Services (WHS) Human Resources Directorate and provides support for individuals with disabilities who are applicants or employees of WHS-serviced organizations.

Accommodations for Job Applicants

The Federal Government,including WHS is committed to communicating effectively with job applicants, which includes providing meaningful access to all parts of the application and hiring process to everyone, including people who need additional assistance to make this happen.

WHS will provide you, at no cost, with a reasonable accommodation that enables you to participate in the application and interview process. Some examples of reasonable accommodations include, but are not limited to, a sign language interpreter or a wheelchair escort from curbside to the interview location. You may use your own interpreter, such as a family member, friend, or other third party. However, we will only pay for an interpreter that we hire.

You may request a reasonable accommodation for an upcoming interview through the WHS Reasonable Accommodation Program Manager: or phone 571-372-4034.

Accommodations for Employees

Current employees may seek reasonable accommodation program information at

Or contact the WHS Reasonable Accommodation Program Manager: or phone 571-372-4034.

Training and Education

WHS encourages employees to engage in training and career development by providing tools such as:

  • Web-based Training
  • In-house Training
  • Leadership Development Opportunities
  • Certifications

For additional information, authorized CAC holders may visit the Training and Development page.