The Facilities Services Directorate (FSD) supports a customer base of about 64,000 civilian and military personnel, including the Office of the Secretary of Defense, Joint Chiefs of Staff, Defense Agencies, and the military departments in the National Capital Region. FSD provides administrative and operational support to specified DoD activities, including space management, maintenance, repair and alteration of assigned buildings, custodial services, landscape maintenance, trash and debris removal, building operations, construction management, property management, and other support services, including oversight of the massive program for the renovation of the Pentagon. The Director of the Facilities Services Directorate is Mr. Sajeel Ahmed.
Expanded resources and additional information on FSD services is available to authorized CAC holders on the Customer Resources page.
Communication and Customer Service
- Building Circulars – WHS coordinates, creates, and distributes service announcements covering facility and transportation changes, equipment availability, office closures, inspections and testing, waste management and recycling, security programs, and on-site special events. These building circulars are distributed to Department of Defense and authorized Federal employees.
- Building Operations Center (BOC) – WHS repairs building equipment and systems, such as lighting, HVAC, elevators, etc. This effective preventive maintenance program extends the useful life of equipment, minimizing down time, providing a safe, comfortable working environment for building occupants, and assuring peak operating efficiency. For additional information, visit the Building Operations Command Center website (CAC required).
- Customer Service Center/Service Call Operations – WHS responds to service calls related to repair and custodial services, landscape maintenance, trash removal and recycling, building alterations, and special event support.
- Enterprise Facilities Information Center (eFIC) Services – WHS provides computer software supporting the OSD and all WHS Directorates. Software includes management tools for secure backup and archive of data for managing facilities, infrastructure, utilities and equipment assets, and their maintenance.
- Special Purpose/Self-Propelled Vehicles (SPVs) Program Management – WHS provides self-propelled vehicles for people who need help getting around inside large WHS buildings like the Pentagon, which is approximately 14 million square feet.
Commuting and Transportation Options
WHS supports employees living in the National Capital Region with information regarding a wide variety of economical and environmentally friendly transportation options, depending on the desired schedule and point of origin. WHS provides resources to help commuters identify transportation options that best fit their needs, including DoD shuttles, local bus routes, and ridesharing.
Construction, Engineering, and Architecture
- Construction and Alteration Projects – WHS provides space assignment and space alteration services for OSD and WHS Components. WHS facilitates construction projects, including alterations and renovations. WHS architects work with each client to determine project cost and feasibility.
- Construction Safety – WHS reviews accident prevention plans for construction projects on the Pentagon Reservation, and makes recommendations on safe conduct of construction activities. For more information, authorized CAC users may visit the Occupational Safety and Health Branch Website.
- Engineering and Design Services – WHS manages a range of engineering and design services in the fields of hydraulic and hydrology, environmental, architectural, civil, structural, geotechnical, mechanical, electrical, cost, project management and construction engineering. WHS services include data analysis, and mathematical and 3D visualization modeling. Reports, designs, plans and specifications are provided, as well as cost estimates, independent reviews, and engineering services to assure construction quality.
Facility Management, Maintenance, and Operations
- Alternations Work Group (AWG) Services – WHS supports all space alteration and renovation needs in the form of construction, design, and inspection within WHS-managed facilities.
- Custodial Services – WHS maintains a clean, safe, and healthful work environment for occupants of the Pentagon and other WHS-managed facilities. WHS provides a full range of janitorial services, including vacuuming, sweeping, dusting, and trash removal.
- Furniture and Equipment Management – WHS fulfills requests for furniture transfers and turn-ins, fax machines, refrigerators, and microwaves, from occupants in WHS-managed buildings and facilities.
- Grounds and Landscape Maintenance – WHS keeps facility grounds within the National Capital Region clean and well-manicured. WHS ensures that trash and other debris is collected in a timely manner to preserve the environment. During spring and summer months, WHS ensures that the grounds are landscaped with native plants.
- Historic Preservation – WHS maintains multiple historical displays found throughout the corridors of the Pentagon. Preserving historical artifacts while in storage and on display ensures that they will continue to be available for the education of future generations.
- Integrated Pest Management – WHS employs Integrated Pest Management (IPM) methods to ensure the protection of human health and safety. WHS uses an effective, environmentally friendly process for suppressing pest populations. Long-term pest suppression is achieved through careful inspection coupled with correction of structural and sanitation deficiencies.
- Logistics, Shipping, Receiving, and Distribution of Mail – Need Information
- Office Space Acquisition and Assignment – WHS oversees and manages administrative space occupied by DoD agencies and military departments in the National Capital Region, including approximately 14 million square feet in more than 140 buildings and facilities. WHS reviews, validates, and coordinates all DoD requests for space and manages all the OSD space assignments including requests for administrative space (transfers and relocations) and various space alterations, renovations, and construction.
- Public Space Management: Common Areas – WHS manages approximately 14 million square feet occupied by DoD agencies and military departments in the National Capital Region. This includes more than 140 buildings and facilities controlled by the Office of the Secretary of Defense (OSD), and space acquired for DoD by the General Services Administration (GSA). WHS provides a full range of real property management services, including acquisition and assignment, architectural design and construction, and asset management.
- Public Space Management: Acquisition and Assignment – WHS reviews, validates and coordinates DoD Requests for Space, and interfaces with GSA regarding space acquisition and assignment. WHS also manages OSD administrative space transfers and alterations. WHS coordinates policy, acquisition and assignment issues for the Pentagon Renovation Program, and coordinates space-related Base Closure and Realignment issues impacting the National Capital Region space management program. Additional information is available on the WHS Space Policy and Acquisition Division page (CAC required).
- Recycling Services – WHS supports the Recycling Program, providing recycling containers and pick-up services to support a recycling program consistent with all applicable federal, state, and local laws and regulations. WHS continues to search for source reduction and recycling opportunities that are consistent with sound economic policy and look for available collecting, storing and processing space. Additional information is available on the WHS Recycling Program page.
- Smoking Policy and Related Facility Accommodations – WHS protects Federal employees and members of the public visiting or using federal facilities, from involuntary exposure to tobacco smoke. To accomplish this, WHS has established a smoke-free environment per Executive Order 13058. Additional information regarding these policies is available at the GSA Smoking in Federal Buildings page.
- Special Events Services and Support – WHS supports the event planning process on the Pentagon Reservation from conception to completion. Several large events are hosted on the Pentagon Reservation on an annual basis, such as Rolling Thunder, the Marine Corps Marathon, and the Army 10-Miler. Formal events such as the induction of Congressional Medal of Honor winners into the Hall of Heroes are also supported.
WHS manages InfoNet digital information kiosks at the Pentagon and Mark Center. InfoNet kiosks promote DoD events and initiatives, and serve as a platform for the Pentagon Force Protection Agency to disseminate emergency and safety messages. Learn more at the WHS InfoNet page.
Mass Transportation Benefit Program
WHS administers the DoD National Capital Region Mass Transportation Benefit Program (MTBP). The MTBP is a transportation benefit provided to eligible DoD employees and military service members who take mass transportation for their commute between home and work.
WHS maintains the Pentagon Memorial, which is free and open to the public seven days a week. Additional information is available on the WHS Pentagon Tours and Memorial page.
WHS administers parking access, to optimize the limited number of parking spaces available at the Pentagon and Mark Center. WHS reviews parking programs periodically to ensure the most effective utilization of available parking spaces.
Safety and Environmental Compliance Support
- Asbestos and Hazardous Materials Program – WHS supports the Alterations Working Group (AWG) in protecting personnel and the environment, ensuring that all regulations related to the safe removal and disposal of hazardous materials are followed. WHS also ensures that any hazardous materials that are needed within WHS-supported facilities are stored and appropriately marked, with safety measures in place.
- Building Code and Plan Review – WHS provides resources to handle building projects, to comply with building codes and meet designated timelines. Safety is the focus of using Building Codes to guide the Plan Review process. WHS Building Plan examiners identify issues and offer alternatives for reaching applicable standards.
Environmental Management and Compliance – WHS administers a wide range of environmental sustainment efforts from recycling to energy conservation. The Environmental, Sustainability, and Energy Branch provides advice and support to Pentagon facilities in an effort to maintain environmental standards and regulations.
WHS also executes maintenance projects to repair, modernize, or otherwise improve buildings under WHS management. Services include roof maintenance; fire detection, alarm, and suppression systems; parking lot maintenance; HVAC systems; and handicap ramps or wheelchair lifts.
- Environmental Sustainability Services – WHS administers several practical programs to provide ongoing information, guidance and direction for the integration of sustainable design and construction for all WHS Construction projects. WHS addresses environmental considerations, integrated with cost, schedule, operations, maintenance, and worker/employee considerations.
Fire Prevention and Life Safety Services – WHS supports the fire prevention program, providing egress mapping, evacuation training, kitchen fire prevention, kitchen suppression system training, fire inspections, and installation and maintenance of fire alarms, fire sprinklers, and fire walls.
For differently abled Pentagon personnel, WHS creates personalized level fire evacuation routes. Additional information is available on the WHS Fire Prevention website (CAC required).
- Occupational Safety and Health Programs – WHS administers the Occupational Safety and Health Program (OSHP) to help prevent and mitigate occupational injuries and illnesses. WHS identifies hazards, minimizes them, and provides reliable, responsive communication. Training in situational awareness is available for employees and customers. Additional information is available on the WHS Occupational Safety and Health Branch website (CAC required)s
- Office of the Pentagon Fire Marshal – WHS administers the Office of the Pentagon Fire Marshal (OPFM). Its mission is to protect lives, property, and minimize business/mission interruption by fostering a fire safe environment. WHS provides education, regulation, enforcement, fire and life safety programs, audits, design review, emergency response, investigation, and data collection.
Visiting the Mark Center
Visiting the Pentagon
Sajeel Ahmed was appointed to the Senior Executive Service (SES) in 2004. He began his service with PENREN as a systems engineer in 1993. Immediately following the 2001 terrorist attack on the Pentagon, Mr. Ahmed provided leadership to the engineering efforts which developed into two major programs to enhance the Pentagon's survivability and continuity postures: the Command Communications Survivability Program and the Defense Continuity Integrated Network/Pentagon Continuity Information System.
Currently, he serves as the Director of the Facilities Services Directorate (FSD). As part of the SES, he provides executive leadership for facility services, operations, space management, and construction. As Director, FSD, Mr. Ahmed leads over 1,000 combined government and contract personnel who provide support to 64,000-plus DoD personnel in the National Capital Region (NCR), manages approximately 16 million square feet of lease space, and oversees the operation, maintenance and construction activities on the Pentagon Reservation.
In 1989, Mr. Ahmed graduated from the University of Illinois at Chicago earning a Bachelor of Science in Electrical Engineering. Later, he joined the U.S. Army Information Systems Engineering Command (USAISEC) as an engineering intern at Fort Huachuca, Arizona.
Contact information for FSD services is available on the WHS Customer Resources page.