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Allocate Your MTBP Benefits

An image of the word Allocate on a medium blue background

The transportation providers listed below accept SmartBenefits®, but do not have SmarTrip® card readers installed for direct use. Metro has a Passenger Allocation Account tool to pay these companies with employer provided SmartBenefits®. Please follow the instructions below to establish your allocation. Failure to complete the allocation step will cause your benefits to be sent directly to your SmarTrip® card for Metro Rail/bus use. This step must be completed by the stated deadlines in the month prior to benefit delivery.

Your benefit allocation only needs to be set once. Any future claims submitted will be directed from your card to your assigned 3rd party vendor.

Deadlines

Allocations for MARC, VRE, Dillon's, Keller, and Eyre must be set up by the 15th of the month prior to benefit delivery.

Allocations for all other transit providers, including Vanpools, must be set by the 21st in the month prior to the benefit delivery.

Benefits cannot be moved from the card to a 3rd party company within a current month.

Before You Allocate

Before you can allocate your benefits, remember to Submit a claim - this makes benefits available to your SmarTrip® card (you must do this each month).
No Claim = No Benefits

Riders of VRE and MARC
  1. You must first create an account with CommuterDirect.com to automatically move your benefit, or a portion of your benefit, from your SmarTrip® card to CommuterDirect each month (you only need to do this step once).
  2. Receive your pass in the mail each month or arrange to pick it up at a Commuter Store location.

Allocation Deadline is the 15th of the month prior to benefit delivery.

Contact:
CommuterDirect.com 703-228-7433 or
questions@CommuterDirect.com

Riders of MTA Commuter Buses: Dillon's Bus, Keller Bus, Eyre Bus, Martz (Maryland routes)
  1. You must first create an account with CommuterDirect.com to automatically move your benefit, or a portion of your benefit, from your SmarTrip® card to CommuterDirect each month (you only need to do this step once).
  2. Receive your pass in the mail each month or arrange to pick it up at a Commuter Store location.

Allocation Deadline is the 15th of the month prior to benefit delivery.

Contact:
MTA Commuter Direct at 410-967-2212 or
questions@CommuterDirect.com

Riders of Vanpools
  1. You must first create an account with WMATA SmartBenefits® Passenger Allocation System to automatically move your benefit, or a portion of your benefit, from your SmarTrip® card to your Vanpool provider each month (you only need to do this step once).
  2. Ask your Vanpool provider for specific information to identify your Vanpool in the allocation.
  3. Benefits will be delivered directly to the Vanpool’s account on the first of the month.

Allocation Deadline is the 21st of the month prior to benefit delivery.

Contact:
SmarTrip® Customer Service 888-762-7874 or
smartrip@wmata.com

Riders of Martz Group/National Coach (Virginia routes)
  1. You must first create an account with WMATA SmartBenefits® Passenger Allocation System to automatically move your benefit, or a portion of your benefit, from your SmarTrip® card to your Vanpool provider each month (you only need to do this step once).
  2. Pick up your pass from the conductor on the first of every month.

Allocation Deadline is the 21st of the month prior to benefit delivery.

Contact:
Martz Group 866-466-2789

Riders of MetroAccess
  1. Read the How to allocate SmartBenefits® to your MetroAccess account brochure.
  2. You must first create an account with WMATA SmartBenefits® Passenger Allocation System to automatically move your benefit, or a portion of your benefit, from your SmarTrip® card to your Vanpool provider each month (you only need to do this step once).
  3. Manage your SmartBenefits® utilizing MetroAccess EZ-Pay.

Allocation Deadline is the 21st of the month prior to benefit delivery.

Contact:
MetroAccess 301-562-5360 (Press 0 (zero))

Riders of Amtrak

Contact:
MTBP Program Office 571-256-0962 or
WHSNCRTransitBenefit@mail.mil.

* The "Allocate" step is only required if the transportation provider does not use SmarTrip® card readers.

Benefits Process