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Why Choose the Alternative Dispute Resolution Program?


Mediation gives the parties control over the outcome of their dispute.

Creative Outcomes

ADR (mediation) provides the parties an opportunity for each side to define settlement terms that are more equitable than the "all or nothing" outcomes of formal processes.


ADR processes provide participants an opportunity to make informed decisions. Parties are actively engaged in the process of resolving their dispute.


ADR neutrals adhere to the highest standards of training and professionalism.


Mediation assures confidentiality consistent with the provisions in the Administrative Dispute Resolution Act. ADR Neutrals do not discuss confidential communications, comment on the merits of the case outside the dispute resolution process, or make recommendations about the case. Agency staff or management who are not parties to the process should not ask ADR Neutrals to reveal confidential communications. Administrative Instruction No. 106 provides for confidentiality and privacy to the maximum extent allowed by law.


Trained professional third parties are impartial. They do not advocate for either the employee or for management, but rather advocate for fairness and equity. Their main role is to control the ADR process in a manner that facilitates the highest level of productive communications.

Preservation of Rights

ADR is an alternative to formal processes, not a replacement. If settlement does not occur, the right to pursue formal processes still exists.


Employees' participation in the process is voluntary. Resolution only occurs when there are good faith efforts toward lasting solutions from both sides.

Future Oriented

Parties discuss what must happen to make the situation better. They discuss their needs from the other person, but also are open-minded about changes they may need to implement personally.


All parties to a dispute in a ADR process have the right to be accompanied by a representative of their choice, in accordance with relevant collective bargaining agreements, statutes, and regulations.


The ADR has proven to be a highly effective time-saving service provider. While formal processes can take months to even years to resolve, (while parties must still work together), an informal mediation forum typically lasts only one day. Parties address their issues in a safe, controlled environment, then quickly return to a productive work atmosphere. Approximately 70% of all parties that attempt mediation in good faith achieve a mutually beneficial settlement.