Administrative Instruction No. 106 established the agency's Alternative Dispute Resolution (ADR) Program. It implements guidance from 29 CFR Part 1614 that provides for each federal agency to develop and offer an alternative to the existing EEO complaint process. Its primary aim is to assist parties at dispute in achieving timely informal resolution at the lowest level possible within the organization, and in an atmosphere under their joint control. The ADR initiative goes beyond Mediation. The office also provides proactive Facilitation services to all within the WHS Community in an effort to enhance collaboration, communication, coordination and increase understanding amongst its workforce. The ADR program is available to all organizations serviced by WHS for both EEO and non-EEO workplace disputes. Mediation and Facilitation services are voluntary, neutral and confidential forums.
The ADR Manager additionally offers training in conflict resolution skills designed to develop employee and managerial skills in resolving workforce conflict and restoring the workplace to a productive business environment.
For more information, please contact the Alternative Dispute Resolution Manager at 571-372-0832.