Do you have a new SmarTrip card that you would like linked to your mass transit benefits? Lose or break your SmarTrip card? Please follow these instructions:
Get a new card. SmarTrip® cards can be purchased at Metro stations with parking facilities, Commuter Stores, CVS stores, online, or at over 400 retail locations across the region. Please visit WMATA Sales Locations for a full listing.
Contact WMATA and ask them to transfer any remaining personal balance on your old card to your new one. WMATA representatives can be reached at 888-762-7874.
Link the new card to your benefits in your Participant Status. Click “Link SmarTrip® Card.” You will receive an email confirmation from the MTBP office when your benefits have been reassigned to your new card. This process may take a few days to confirm. Please be advised that it can take 3-5 calendar days for transferred benefits to appear on the new card after the reassignment has been initiated.
If you use CommuterDirect for MARC/VRE or a WMATA allocation account for vanpools, MTA commuter buses, etc., you will need to update your CommuterDirect or WMATA allocation account with the new card number as well.
Visit SmartBenefits CommuterDirect.com and WMATA Allocation for more details.