The monthly claim process is an important internal control that replaces the physical verification of employee's DoD CAC/IDs to ensure continued eligibility, and it serves to collect participant attestation to the program rules. Participants will be required to make a claim each month in order to continue benefits, and will receive three reminders to do so during the claim period. You will need access to a CAC enabled DoD network computer.
Submitting a claim is quick and easy, and should not take longer than 3-5 minutes. You will need to submit a claim every month in order to continue receiving mass transportation benefits.
Claims for the next month's benefit are made between the 1st and 15th of the prior month. Cutoff dates are driven by Washington Metropolitan Area Transit Authority's (WMATA's) required deadlines.
Failure to submit a claim will result in losing a month's worth of benefits. No Claim = No Benefits.
Go to Submit Monthly Benefit Claim on a CAC enabled DoD computer.
Read through and click "Next" on the following screens:
Select the month you are claiming, then click the "Next" button. Claim submissions may be made two months in advance if you will not have access to a DoD network computer during the claim period for that month.
Claim Certifications - Read and check each accompanying box. Click "Next."
Enter the number of days you plan to commute and the amount you wish to claim.
Click "Submit Claim."
Enjoy commuting next month.
For more information on receiving electronic fare media, please see Instructions for Receiving Electronic Fare Media.
Benefits will be available on your SmarTrip® card the first of the following month. If you have set up a passenger allocation account with WMATA or CommuterDirect, your benefits will be transferred off of your SmarTrip® card's transit benefit account to your transit authority or vanpool. For more information regarding allocations, please see MTBP SmartBenefits® Allocation.
Failure to submit a claim or forgetting to submit a claim will result in skipping a month's benefits. No Claim = No Benefits.