The Interactive Customer Evaluation (ICE) is a web-based customer feedback system that allows customers to give direct and immediate feedback to service providers about their products and services. There are hundreds of ICE participants—the Military Departments, Defense Agencies, and DoD Field Activities.
With the click of a mouse, a customer's ICE suggestion, compliment, or complaint is sent to the appropriate service provider. To access ICE, all that is needed is an Internet browser. An ICE comment card can be sent from any computer, at any time, and from any place. Comment card information is confidential and viewed only by the service provider getting the feedback. Visit the general ICE website for more detailed information.
The Human Resources Directorate wants to know how it is doing in meeting the needs and expectations of its customers. So tell us how we are doing by filling out an ICE Comment Card for the appropriate division.